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Return to shopReturns + Exchanges
At Serotosskin, we uphold the highest standards of hygiene, safety, and product integrity for our skincare community. As our skincare products are designed for personal use and skin health, we follow a carefully structured returns and refunds policy to ensure product purity, authenticity, and complete customer satisfaction.
Return Policy
Returns are accepted only for items that arrive damaged, defective, or incorrect.
Window: You must initiate a return request within 7 days of delivery.
Condition: For health and safety reasons, items must be unopened, unused, and in their original packaging with all seals intact.
Verification: To process your request, please provide a photo or video showing the damage or the incorrect item received.
Refund Policy
If your return is approved after inspection, we will issue a refund to your original payment method.
Processing: Once your return is received and approved, we will process your refund within 3–5 business days.
Credit Timeline: Depending on your bank or payment provider, the funds will typically appear in your account within 7–10 business days.